Proof of Delivery (POD) Verifier

What does a Proof of Delivery (POD) Verifier do?

A Proof of Delivery (POD) Verifier ensures that every completed shipment is accurately documented and confirmed in line with client and carrier requirements. Acting as the final checkpoint in the delivery process, they validate delivery confirmations, match documents against manifests, and ensure all shipment data is accurate and complete. This role requires exceptional attention to detail, accountability, and clear communication—helping logistics operations close out shipments with confidence, accuracy, and compliance.

Tier 1

.

 1 to 2
years of
experience

Tier 2

.

 3 to 5
years of
experience

Tier 3

.

 > 5
years of
experience

ABOUT THE ROLE

Roles and Responsibilities

  • Review, verify, and upload proof of delivery (POD) documents submitted by carriers or drivers.
  • Cross-check delivery confirmations with bills of lading, manifests, and client records.
  • Identify and resolve missing, incomplete, or inaccurate documentation.
  • Communicate with clients, carriers, and operations teams to clarify delivery discrepancies.
  • Maintain accurate records for all verified shipments to support billing and compliance.
  • Ensure every shipment is verified promptly to enable smooth financial closeouts.

Day-to-Day Duties

  • Retrieve PODs from carrier portals, dispatch systems, or client submissions.
  • Check delivery signatures, timestamps, and consignee information for accuracy.
  • Input verified data into logistics or transportation management systems (TMS).
  • Flag and investigate any inconsistencies between delivery documents and shipment records.
  • Coordinate with accounting teams to confirm invoice readiness.
  • Generate daily reports summarizing verified and pending delivery files.

SKILLS AND TOOLS

Soft Skills

  • Attention to detail and data accuracy
  • Organization and time management
  • Accountability and reliability
  • Clear written and verbal communication
  • Problem-solving and critical thinking
  • Professionalism under deadlines

Hard Skills

→ Hard Skills

  • Understanding of logistics documentation workflows
  • Experience with proof-of-delivery and billing systems
  • Data verification and document reconciliation
  • Knowledge of TMS and carrier software
  • Accuracy in reporting and record maintenance
  • Audit readiness and compliance management

Tools

McLeod Software or TMW Systems 85%
Salesforce or HubSpot for Logistics 80%
Google Workspace or Microsoft Excel 90%

Education

Common Educational Backgrounds and Careers for this Role:

  • Logistics and Supply Chain Management
  • Business Administration
  • Operations Management
  • Data and Document Management
  • Industrial Technology
  • Office Administration
  • Associate’s Degree
  • Bachelor’s Degree

CANDIDATES TESTS

Tests & Evaluations for Candidates

Shipment Coordination & Scheduling

Assesses ability to interpret logistics data, optimize delivery schedules, and coordinate shipment timelines using analytics and forecasting tools.

8/10

Strong organizational and decision-making skills ensure candidates can manage multiple shipments, prioritize schedules, and maintain delivery precision under time constraints.

Communication & Problem-Solving Simulation

Evaluates communication clarity, analytical reasoning, and responsiveness when resolving shipment discrepancies, data gaps, or performance issues.

8/10

Effective communication and responsiveness demonstrate the candidate’s ability to collaborate across teams, resolve delivery issues, and keep stakeholders informed.

Documentation & Reporting Accuracy

Measures precision in maintaining clean datasets, generating dashboards, and creating analytical reports that support supply chain decision-making.

8/10

High attention to detail ensures candidates can maintain complete shipment records, track performance metrics, and support audit-ready documentation.