Track and Trace Specialist

What does a Track and Trace Specialist do?

A Track and Trace Specialist ensures every shipment moves smoothly from pickup to delivery by maintaining full visibility of freight status across carriers, routes, and time zones. They use a blend of technology and human communication to proactively identify delays, resolve exceptions, and keep customers informed in real time. More than system monitoring, this role requires critical thinking, situational judgment, and customer empathy—skills that ensure accuracy, trust, and satisfaction in the logistics chain.

Tier 1

.

 1 to 2
years of
experience

Tier 2

.

 3 to 5
years of
experience

Tier 3

.

 > 5
years of
experience

ABOUT THE ROLE

Roles and Responsibilities

  • Track and monitor active shipments across multiple carrier systems and visibility platforms.
  • Identify and resolve shipment exceptions such as delays, routing errors, or missed scans.
  • Communicate proactively with drivers, carriers, and clients to provide real-time updates.
  • Verify proof of pickup (POP) and proof of delivery (POD) documentation for each shipment.
  • Maintain accurate records and update shipment statuses within transportation management systems (TMS).
  • Collaborate with customer service, dispatch, and operations teams to ensure full visibility and client satisfaction.

Day-to-Day Duties

  • Monitor daily freight movements and alert stakeholders of any service disruptions.
  • Cross-check shipment information between carrier portals and internal systems.
  • Investigate discrepancies and follow up until each issue is resolved.
  • Communicate expected delivery times and delay resolutions to clients and internal teams.
  • Generate daily and weekly tracking reports summarizing shipment performance.
  • Ensure every shipment milestone is documented, verified, and closed on time.

SKILLS AND TOOLS

Soft Skills

  • Attention to detail and data accuracy
  • Strong written and verbal communication
  • Analytical and problem-solving mindset
  • Proactive and customer-focused approach
  • Multitasking and time management
  • Accountability and reliability under pressure

Hard Skills

  • Proficiency in shipment visibility and tracking platforms
  • Familiarity with TMS and logistics systems
  • Data validation and exception management
  • Knowledge of carrier operations and delivery milestones
  • Reporting and escalation management
  • Process documentation and performance tracking

Tools

Project44 or FourKites 85%
MyCarrierPackets or MacroPoint 80%
Salesforce or HubSpot for Logistics 75%

Education

Common Educational Backgrounds and Careers for this Role:

  • Supply Chain and Logistics Management
  • Business Administration
  • Operations Management
  • Industrial Technology
  • Transportation and Distribution
  • Associate’s Degree
  • Bachelor’s Degree

CANDIDATES TESTS

Tests & Evaluations for Candidates

Shipment Coordination & Scheduling

Assesses ability to interpret logistics data, optimize delivery schedules, and coordinate shipment timelines using analytics and forecasting tools.

8/10

Strong organizational and decision-making skills ensure candidates can manage multiple shipments, prioritize schedules, and maintain delivery precision under time constraints.

Communication & Problem-Solving Simulation

Evaluates communication clarity, analytical reasoning, and responsiveness when resolving shipment discrepancies, data gaps, or performance issues.

8/10

Effective communication and responsiveness demonstrate the candidate’s ability to collaborate across teams, resolve delivery issues, and keep stakeholders informed.

Documentation & Reporting Accuracy

Measures precision in maintaining clean datasets, generating dashboards, and creating analytical reports that support supply chain decision-making.

8/10

High attention to detail ensures candidates can maintain complete shipment records, track performance metrics, and support audit-ready documentation.